1. Introduction

Trinity Appliance Services LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request services, or communicate with us by phone, email, or text message.

By using our services or submitting your information, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

We collect the following types of information when you interact with us:

• Personal Information: Name, phone number, address, email, and service details.

• Service Information: Appliance brand, model, issue description, and service history.

• Payment Information: Collected securely through third-party processors (we do not store credit card numbers).

• Website & Communication Data: IP address, browser type, cookies, and text message interactions.

 

3. How We Use Your Information

We use your information to:

• Schedule and complete appliance repair or installation services

• Provide quotes, invoices, and follow-up communications

• Respond to customer support requests

• Send service updates, appointment confirmations, or reminders

• Improve our operations, services, and customer experience

• Comply with legal or insurance requirements

We do not sell or rent your personal information.

 

4. Text Messaging & A2P 10DLC Compliance

By providing your mobile phone number, you consent to receive SMS or MMS messages from Trinity Appliance Services LLC for scheduling, updates, confirmations, and service notifications.

• Message frequency varies.

• Standard message and data rates may apply.

• You may opt out at any time by replying STOP to any message.

• For help, contact us at info@trinityapplianceservices.com

• We will not share your phone number with unaffiliated third parties for marketing purposes.

• All messaging programs are operated in compliance with CTIA guidelines and the U.S. Telephone Consumer Protection Act (TCPA).

 

5. Data Protection & Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. Data is stored on secure, encrypted servers, and access is restricted to authorized personnel only.

 

6. Information Sharing

We only share your data with:

• Payment processors to complete transactions

• Licensed technicians or partner contractors for service delivery

• Legal or governmental entities, when required by law

We do not sell customer data or share it for unrelated marketing purposes.

 

7. Cookies & Tracking

Our website may use cookies or analytics tools (such as Google Analytics) to understand visitor behavior and improve performance. You can adjust your browser settings to refuse cookies or delete them at any time.

 

8. Your Rights

You may request to access, update, or delete your personal information by contacting us at support@trinityapplianceservices.com.
We will respond within a reasonable timeframe as required by applicable law.

 

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us information, contact us immediately to remove it.

 

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a new effective date.

 

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Trinity Appliance Services LLC
Los Angeles, California
📧 info@trinityapplianceservices.com
🌐 https://www.trinityapplianceservices.com